Refund policy

Return & Replacement Policy

Last Updated: September 10, 2026

At perfectbucket.store, we carefully pack and inspect every perfume order before shipping. Please read our policy below before placing an order.

1. No Returns

We generally do not accept returns or exchanges once an order has been delivered.

Please make sure you select the correct product and provide the correct delivery information when placing your order.

2. Damaged or Broken Products

If your perfume product arrives broken, damaged, leaking, or defective, please contact us as soon as possible.

To be eligible for a replacement, you must:

  • Contact us within 7 days of receiving your order.
  • Provide your order number.
  • Provide clear photos or a video showing the damaged or defective product.
  • Keep the original packaging and product until your claim has been reviewed.

After reviewing your claim, we will determine whether the product qualifies for a replacement.

3. Damaged Package

If the package appears damaged when delivered, please take photos or a video of the package before opening it. This may be required when processing a damage claim.

4. Items That Cannot Be Returned

We do not accept returns for:

  • Products that have been opened or used
  • Products damaged by the customer
  • Products broken after delivery due to improper handling
  • Products returned without prior approval
  • Change-of-mind purchases
  • Incorrect product selections made by the customer

5. Replacement

If your claim is approved, we may provide a replacement for the damaged or defective product, subject to availability.

If the exact product is unavailable, we may offer an alternative solution at our discretion.

6. How to Request a Replacement

To request a replacement, please contact us within 7 days of delivery with:

  • Your order number
  • Your name and contact information
  • A description of the problem
  • Clear photos or video of the product and packaging

7. Important Notice

We strongly recommend checking your order as soon as you receive it. Claims made after the 7-day period may not be accepted.

By placing an order with perfectbucket.store, you acknowledge and agree to this Return & Replacement Policy.